Answers within seconds
"Do you have a room free in February? Is breakfast included? Are dogs welcome?" The assistant replies at once, using your information, and asks for the details you need to follow up.
Digital assistant for hotels, guesthouses and holiday homes
The digital assistant for hotels that answers your guests
while you sleep.
Website chat, WhatsApp, email and phone: your assistant replies at once, in the language of the guest, around the clock. It knows your house, invents nothing and hands over to you as soon as a personal touch is needed. For businesses in South Tyrol, the Dolomites and the Alps.
Italian · German · English
24 hours, 7 days
Handover to a person at any time
Hosting and care included
South Tyrol · Trentino · Dolomites
In short
Alpin Systems of Bruneck builds digital assistants for hotels, guesthouses and holiday homes in South Tyrol and the Alps: they answer guests on the website, on WhatsApp, by email and by phone, in Italian, German and English. The assistant uses only information the business has approved and, when a person is needed, hands the conversation over with a summary. It can be added to an existing website. After a free 15-minute first call you receive a written offer with a fixed amount.
Updated 4 November 2026 · Alpin Systems, Richard Volgger, NOI Techpark Bruneck (South Tyrol, Italy) · Pricing and offer
Why a digital assistant
Most enquiries arrive when nobody is at the front desk.
In the evening, at weekends, during check-in on a busy day in high season. A guest who gets no reply moves on to the next house or to a booking portal. The assistant answers within seconds.
Nothing is invented
It says only what you have approved. No invented prices, no promises, no wrong opening times. If it does not know, it says so and passes the question to you.
Relief for your team
The assistant handles the questions that come up every day. Your team has time for the guests who are standing in front of them. Every enquiry still reaches you, neatly summarised.
Channels
Website chat, WhatsApp, email and phone: one assistant for every way guests reach you.
Start with one channel and add others once you have seen it work. All channels draw on the same knowledge about your house.
01
Website chat
A discreet chat window on your website, in the design of your house. Guests ask, the assistant answers, the enquiry reaches you. It can be added to any existing site, including a new hotel website built by us.
02
More and more guests prefer to write rather than call. The assistant replies on your WhatsApp number. You can read everything and step in whenever you like.
03
Incoming emails are read, sorted and prepared with a suggested reply or, if you prefer, answered directly. Special cases stay with you.
04
Phone
If nobody picks up, the assistant takes the call, answers common questions and notes booking requests together with a number for the callback. No call is lost.
Approved information only
What it knows, and what it never does.
You decide what goes into the assistant. We collect the facts about your house, you check and approve them, and only then does the assistant use them.
What it knows
Rooms and apartments, rates and seasons you have entered, breakfast and dinner times, wellness and spa, parking, pets, directions, public transport, local tips. Everything comes from your approved text.
What it does not do
It does not quote prices you have not entered, does not confirm availability it cannot see, does not make promises about discounts and does not give legal or medical advice. Where it is unsure, it hands over.
Handover to a person
You set the rules: price negotiations, complaints, group enquiries and anything that needs judgement go to you. The handover comes with a summary of the conversation, by email, WhatsApp or a callback request.
Languages
Guests write in their language. You read in yours.
South Tyrol and the Alps attract guests from Italy, Germany, Austria, Switzerland and further afield. The assistant answers in the language of the question.
Italian, German, English
These three are the standard and are set up with texts that sound natural, not machine-translated. Other languages are understood as well.
Same answer, any language
The facts come from one source. A guest asking in Italian and a guest asking in German receive the same approved information.
You receive it in your language
Enquiries and summaries reach you in the language you work in, with the original wording of the guest available.
Example questions from guests
What guests actually ask, and how the assistant deals with it.
These are typical situations. The answers are always based on the information of your house.
"Is there a room free from 10 to 17 February for two adults?"
The assistant explains the room types and the booking process, asks for dates and number of guests, and passes the request to you or to your booking form. It does not promise availability it cannot see.
"Are dogs allowed, and what does it cost?"
If you have approved a rule for pets, the assistant states it. If the cost is not in its information, it says so and offers to ask you.
"What time is breakfast, and is there a gluten-free option?"
Times and options come from your approved text. For special dietary needs it can offer a handover to the kitchen or front desk.
"How do we get to you by train from Verona?"
Directions, nearest station, bus connections and parking are part of the knowledge base. The assistant answers in the language of the guest.
"We would like to book the wellness area for a birthday."
A personal request. The assistant collects the details and hands over to you with a summary, so nobody has to ask again.
"Is the ski lift close by, and when does the season start?"
Local information that you have approved is answered at once. Anything that depends on the weather or changes daily is marked as such or passed on.
Live demo
Try it now.
This is our own assistant. Yours would receive the content of your house, your design and your rules. Ask it anything you like, in English too.
- Answers only with approved information
- Italian, German, English and other languages
- Works on any website and with any system
How it works
Ready to use within a few days.
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1
Free first call
15 minutes, by phone, by video or in person at NOI Techpark in Bruneck. Which questions reach you most often? On which channels? That tells us where to start. How the price comes about is explained on the pricing page.
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2
Enter the information
We collect the facts about your house: rooms, rates, times, directions, rules, surroundings. You check and approve them. The assistant knows only that.
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3
Live and looked after
One line of code on your site or the connection to WhatsApp, email and phone. Then it runs. Changes to prices or times you tell us, and we enter them. If you also use our booking system, the assistant knows your rooms.
Frequently asked questions
Questions about the digital assistant.
Does the digital assistant make up answers?
No. It works only with the information you have approved: rooms, rates, directions, breakfast times, wellness. If it does not know something, it says so and passes the enquiry to you. It never states prices or availability that you have not entered.
Which languages does the assistant understand?
Italian, German and English are standard, and it also understands other languages. The guest writes in their own language and you receive the enquiry in yours.
What happens when a guest needs something personal?
The assistant hands the conversation over to you by email, WhatsApp or a callback request, together with a short summary of the conversation. You decide which topics it answers on its own and when it passes a request on.
Does it work on my existing website?
Yes. The website chat is added to any existing site with one small line of code, whether the site runs on Wix, WordPress or was built by another agency. WhatsApp, email and phone work with your current numbers and addresses.
Where is guest data processed?
Messages are processed on our server in Europe. To generate an answer, they are passed on to a provider of artificial intelligence services under a data processing agreement with EU standard contractual clauses. Guest data is not used to train models. We provide the privacy notice for your guests.
What does a digital assistant cost?
There is a one-off set-up and a monthly fee for operation, hosting and care, depending on the channels: website chat only, the full version with website, WhatsApp and email, or a phone assistant with included minutes. Both amounts are stated in the written offer you receive after the free first call. No Italian VAT is added (regime forfettario).
Contact
Which questions do you get most often?
Free first call, 15 minutes. Tell us what guests ask you every day, and we tell you what the assistant can take over.